What items are eligible to be returned or exchanged?
All items must be in their original condition, unworn and unwashed, with all labels and tags attached. Items not meeting these criteria will not be accepted.
For exchanges, it’s best to place a new order for the replacement item and return the original item for a refund.
Clearance and customized items are final sale; returns and exchanges will not be accepted.
Coats with a security ribbon cannot be returned if the ribbon or sticker is tampered with, soiled, cut, or broken. Such items will not be refunded.
Excessive returns/cancellations may be subject to restriction, refusal, or be assessed a restocking/cancellation fee.
Please allow up to 14 business days after we receive your item at our facility for the refund to be processed. Once completed, we will send you a confirmation email.
Refunds will be credited back to the original form of payment. If you no longer have the card used for the order, we can issue you a store credit or please contact your bank so they can assist you in transferring your credit to your new form of payment.
Return shipping costs are the responsibility of the customer. Upon requesting a return label, the cost will be deducted from the refund amount once the return is processed.
